Returns & Substitutions
These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone on 03330 142 776, Monday to Friday 8.30am to 9pm, Saturday 9am to 8pm and Sunday from 9am to 6pm, or contact us online.
How do I contact The Wine Club?
Online: You can contact us with any query using our online form.
By telephone:
Order Line: 0845 194 7720
General Customer Support: 0845 194 7720
Phone Lines Open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm
By post:
Sunday Times Wine Club Customer Services
One Waterside Drive
Arlington Business Park
Theale
Berkshire
RG7 4SW
The Wine Club Guarantee
As we're so confident about all of our wines we are happy to replace any wines that you don't enjoy, or offer a refund where appropriate. If you don't enjoy any of the wines or you suspect that they may be affected by a quality issue please contact us. One of our friendly wine advisers will be more than happy to discuss the wines and resolve the matter to your full satisfaction.
Savings and discounts
Usual case prices and case savings are based on the normal single bottle prices.