Wine Events, Tastings & Experiences

You will not receive a physical ticket the London Wine Festival

• Any tickets purchased before midnight on Sunday 12th October were sent on Tuesday 14th October

• Any tickets purchased between midnight on Sunday 12th October to 00:01 on Monday 27th October will be sent on Monday 27th October

• Any tickets purchased after 00:01 on Monday 27th October, we will have your names on the door.

We ask that you to bring tickets with you to our events either printed, or this can be displayed on a mobile device – if you cannot find this, please check your spam folder or get in touch with us on 03330 142 776 or email ccustomerservice@sundaytimeswineclub.co.uk

We are unable to resend tickets, but will have names on the door for all purchased, you can also bring your order confirmation to show tickets purchased if you would like to.

For our Wine Festivals, tickets for Vineyard Partners and Fine Wine will be swapped for a wristband to give you special access to the Partner areas and/or Fine Wine rooms.

Tickets are valid only for the date and time booked. If you are unable to attend the event you have booked, please contact us immediately. We are unable to cancel and refund any event tickets.

Please note, for our standard events, if you wish to cancel at least 14 days before the event we will offer you to move your tickets to another session/event for the amount paid, or change of date/time (subject to availability). After this time, tickets cannot be cancelled, refunded or changed.

For our Wine and Dinner Evenings, if you wish to cancel at least 28 days before the event we will issue you a credit for the value paid or change of date/time (subject to availability). After this time, tickets cannot be cancelled, refunded or changed.

No-show bookings are non-refundable, and you will not be able to rebook for a different date. To cancel your place at an event or change the date/time please call 03330 142 776 or email customerservice@sundaytimeswineclub.co.uk. For further details please visit sundaytimeswineclub.co.uk/eventterms.

If the tasting is marked as sold out or has disappeared from the website, it is highly likely that we cannot physically accept any more people at the event. Do get in touch with us on 03330 148 200 or email customerservice@sundaytimeswineclub.co.uk as we might be able to put you on a waiting list.

Tickets can be bought on the door, subject to availability. Please inform security if you'd like to purchase a ticket and they will show you to Orders & Information.

We will send these by letter in the post. Please note if you purchase a ticket/s the week of the Festival we cannot guarantee the post and so if you can provide as email address this would be best.

We can provide a voucher for your gift to be presented, please ensure you fill in the gift message at the basket for this to apply. We will send these to the email address on your account.

We cannot allow anyone into the event that has not bought a ticket.

Fancy something to eat while you’re enjoying your wines? There is food to purchase at all of our Wine Festivals, with wine pairing suggestions to elevate your experience.

No food can be brought into our events - unless under extenuating circumstances or for medical reasons.

All our venues have good disabled access. If you have any queries about access at specific venues, please don’t hesitate to get in touch with us on 03330 142 776 or email customerservice@sundaytimeswineclub.co.uk and we’ll work with you to make it work for you.

We have a strict no admittance policy to anyone under 18 years old since alcohol is being served, including babes in arms and pushchairs. We reserve the right to ask for photographic identification with proof of age.

We allow assistance dogs only at our indoor events.

There are many spittoons placed around the tasting room and we ask you to use them. There are also water stations with copious quantities of mineral water for you to help yourself to.

We are keen that everyone enjoys themselves but we encourage everyone to sip splendidly and taste responsibly. For more information, please visit drinkaware.co.uk. We reserve the right to refuse alcohol to anyone who we feel has over-imbibed.

What is Challenge 25?

Challenge 25 is a UK age‑verification policy. If you look under the age of 25, you will be asked to provide valid photo ID to prove that you’re 18 or over before being served alcohol.

Why is Challenge 25 in place at the wine festival?

We operate Challenge 25 to promote responsible drinking and to comply with UK licensing laws. It helps protect our staff, our visitors, and the event licence.

What happens if I look under 25?

If you appear under 25, our bar staff will ask to see valid photo ID before serving you alcohol. If you cannot produce acceptable ID, we won’t be able to serve you.

What forms of ID are accepted?

We accept the following valid photo ID only:

• A passport

• A UK or EU photo driving licence

• A PASS‑approved proof of age card

Unfortunately, photocopies or photos of ID on your phone cannot be accepted.

• A professional photographer will be present at our events. The photographs/videos may be used for marketing and promotion in our publications and on our digital channels.

• There is no smoking allowed within the venues.

• Please dress comfortably, we have a cloakroom but please do not bring large bags. No fancy dress is permitted at the Wine Festival.

• Strictly no containers holding wine, beer or spirits can be removed from the premises.

• The venue and organisers shall not be liable for any loss, injury or damage within the premises.

• Attendees will be liable for the full commercial cost of any wines or equipment lost or damaged as a result of their individual actions whilst on-site.

Please call 03330 142 776 or email customerservice@sundaytimeswineclub.co.uk