Ordering & Payment

Which cards do you accept?

We accept any of the following credit or debit cards:

Maestro (Switch)
Visa
MasterCard
Diners
Connect
American Express

Can I pay with PayPal?

Yes we accept PayPal as a payment option.

What if I have a credit note?

Credit notes cannot be automatically applied when placing your order online. If you place your order and then e-mail us with the details of the credit note using the contact us page we will happily apply the discount to your order.

How secure is your site?

Our online secure system is certified by Verisign and you can enter your card details in complete confidence. Every page that contains any of your details will display the yellow padlock in the bottom right hand corner of your browser and the web address will begin https://. If you right click with your mouse button on any of the secure pages and select 'properties' you will be able to view our security certificate.

How secure are my details?

We work with the major banks to ensure your card details are as secure as possible. As such, you may be prompted, when purchasing on our site, to provide some additional authentication that your bank will ask for. This appears after the payment page and depending on the card type you are using, may advertise one of the following logos:

If you have any queries about our Privacy Policy you can view it here.

What do I do if I make a mistake?

If you make a mistake when placing your order we recommend that you call us as soon as possible on 0845 194 7720 (we are open between 8.30am and 9pm Monday to Friday, 9am to 8pm Saturdays and 9am to 6pm on Sundays).

How can I check where my order is?

We will send you an e-mail when the order has been despatched.You can check the progress of your order online if you sign in and go to Your Account, where our online tracking facility will tell you where your wine is. The order should be with you within three working days (allowing an extra few days for the Scottish Highlands, some other areas of Scotland, Northern Ireland and off-shore islands), but please remember that Bank Holidays and Christmas can add a few days.

Why are my cases sometimes despatched separately?

In order to ensure that you receive the wine on your order as quickly as possible we despatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens, it should mean that the rest of the order is not far behind. You can check the progress of each case in the Order History area of Your Account when signed in to the site.

How do I search for wine online?

You can easily search our online cellars by entering in your search term directly into the Search box or selecting one of the options on the left hand side of the screen. The number of wines in each section is then indicated in brackets, to help you narrow down your search. You can even use our food match option to select the perfect companion to the food you wish to serve. If you know the code for the wine you're searching for, you can enter this in the Search box (without any gaps).

How do I know which wines to choose?

If you're having trouble choosing you might find our recommendations useful. Our latest offers and mixed cases can be seen on our homepage or you can see what our customers love by checking out the customer favourites. If you're after a real bargain you could try looking at our web deals or bin end offers. If you are new to The Wine Club you may like to consider a wine plan.

I need help choosing - who can I talk to?

If you still can't decide, or you want some expert guidance, we have a team of wine advisers who like nothing more than talking to our customers about wine. You can give us a call on 0845 194 7720 and one of our enthusiastic experts will happily make a personal recommendation based on your own tastes. Alternatively you could send us an e-mail using the contact us form and one of our qualified wine advisers will contact you.

Do you offer personal recommendations online?

If you've ordered from us before we'll recommend some wines for you every time you sign in to your online account. Our recommendations will be based on the wines that you've enjoyed in the past. You will be able to write your own reviews in your account so you need never forget the name of your discoveries or why you loved them.

What is Quick Order?

If you've seen something in one of our catalogues you can enter the sales code (without any spaces e.g. C3967700) into the Quick order box on the homepage. If you know the codes for all of the cases in your order, simply click on Quick Order (at the top of the screen) and your basket will be full in no time at all!