Shipping & Delivery

Where do you deliver to?

You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses.

How long does Standard Delivery take?

We will deliver your order within three working days, although delivery to the Scottish islands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.

(Please allow a few extra days for delivery to addresses with post codes AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)

It should also be noted that Bank Holidays can add a day or two to delivery times. We will send you an e-mail when your order has been despatched and you can check its progress online in Your Account.

Why are my cases sometimes despatched separately?

In order to ensure that you receive the wine on your order as quickly as possible we despatch each case as and when it is ready. This means that orders for more than one case may be delivered separately. Please do not be alarmed if this happens, it should mean that the rest of the order is not far behind. You can check the progress of each case in the Order History area of Your Account when signed in to the site.

How do I redeem my vouchers?

If you have a voucher you can discount it from the total order value by entering the voucher code into the box at the payment screen and then clicking on 'redeem'. Your voucher code will be easy to find and will be on the voucher. If you're having any difficulty redeeming your voucher just give us a call on 0845 194 7720 or contact us and we'll be happy to help.

How do I contact The Wine Club?

Online: You can contact us with any query using our online form.

By telephone:
Order Line: 0845 194 7720
General Customer Support: 0845 194 7720

Phone Lines Open
Weekdays: 8:30am - 9:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
Bank Holidays: 9:00am - 6:00pm

By post:
Sunday Times Wine Club Customer Services
One Waterside Drive
Arlington Business Park
Theale
Berkshire
RG7 4SW

With standard delivery in 3 working days, when will I receive my wine by?

Delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days. (Post codes AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)

Can I order if I live in the Republic of Ireland?

Yes, you can order by telephone or mail order. Please call us on 1890 929 999. Unfortunately it is not possible to order on the web site.

How much is delivery to the Republic of Ireland?

Delivery is charged at £7.99 plus £13 per 12 bottle case to cover additional duty, VAT and delivery.

How long does delivery to the Republic of Ireland take?

Please allow up to 21 days for delivery.

Where do you deliver to?

You can arrange to have your wine delivered to any UK address (excluding the Channel Islands). Unfortunately we are not able to deliver to PO Boxes or to BFPO addresses.

How much does Standard Delivery cost?

Our delivery charge is £7.99 per address, regardless of how many cases are being sent.

How long does Standard Delivery take?

We will deliver your order within three working days, although delivery to the Scottish Highlands, some other areas of Scotland, Northern Ireland and offshore islands can take an extra few days.

(Please allow a few extra days for delivery to addresses with post codes AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-PA78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.)

It should also be noted that Bank Holidays can add a day or two to delivery times. We will send you an e-mail when your order has been despatched and you can check its progress online in Your Account.

Can I choose a day for delivery?

You can choose a specific date (Monday to Saturday) for your delivery during checkout. You can select a day up to three weeks in advance.

Can I choose a time slot for delivery?

You can choose a morning (7am to 12noon) on a Monday to Saturday during checkout. You can select a day up to three weeks in advance.

Delivery is charged at £9.99, this is per address, regardless of how many cases are being sent.

We can deliver on the next working day if you order before 2:00pm on a weekday (or on Saturday if you order before 2:00pm on Friday).

Unfortunately, we cannot offer this service for delivery to the Highlands, some other areas of Scotland, islands and Northern Ireland. The following post codes do not have the option of next day delivery: AB, BT, DD8-11, HS, IM, IV1-23, IV25-27, IV30-32, IV36, IV40-56, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE.

Evening delivery: for deliveries within the Greater London area, you can choose a weekday evening for delivery (6pm to 9pm). Please note: for evening delivery a signature is required, so someone should be in to receive the wine. Delivery is charged at £9.99, this is per address, regardless of how many cases are being sent. Order before 2pm on a weekday for delivery the following weekday evening. You can select an evening up to three weeks in advance. This is available in Greater London, for the following post code areas: W, SW, NW, N, E, SE, IG, BR, CR, SM, UB, WC1-2, TW1-18, EN1-5, EC1-4, RM1-13, KT1-10, KT12-13, KT17, KT19, KT21, DA1, DA5-8, DA14-18, WD6-7, WD17-19, WD23-25

Please include delivery instructions with a safe place your wine could be left if you are likely to be out when the order is delivered.

Where will you leave my order?

When you choose your delivery address, we ask you to specify a safe place that the wines can be left, even if no-one is at home.

You can select one of the options from the drop down box or specify your own; places like garden sheds, unlocked garages, greenhouses and lean-tos for example. Alternatively you could request that your wines are left with a neighbour.

Your safe place should be easily accessible, sheltered from the elements and concealed from public view. Our carriers will leave a card to let you know where they have left your wine.

What if I don't have a safe place for delivery?

If you have no safe place for the wine to be left you can select the option 'No Safe Place - Signature Required'. Selecting this option can mean that the delivery will take longer - especially if there is a good chance that no-one will be at home when our carrier tries to deliver (our standard delivery is Monday to Friday 8am to 6pm, with Saturday delivery available if you choose a delivery date). Our carriers will leave a card if they do not find anyone at home. You will be able to call the number on the card and our carriers will tell you when they will try again. Unfortunately, you will not be able to collect the case from the carrier's depot.

What if my wine still hasn't been delivered?

If you have placed an order and you have not received it within three working days please consult order queries section or alternatively contact us and we will seek to rectify the situation as soon as possible.

What is Wine Club Unlimited?

Our NEW unlimited standard delivery service designed to help you SAVE money every single time you order. See further details here