Your Account
These are our member's most frequently asked questions. If your question is not addressed in an answer below, please contact us by phone on 03330 142 776, Monday to Friday 8.30am to 9pm, Saturday 9am to 8pm and Sunday from 9am to 6pm, or contact us online.
How do I access my account?
Simply click on "Your Account" in the main horizontal navigation menu or "sign-in" at the top of the screen. You will be prompted to log in using your e-mail address (or Customer Number) and the password you chose when you set up your online account.
Why do I need to sign-in?
Once we know who you are, we can tailor your view of our homepage to tell you about some offers we personally recommend for you. We can also then present you with your Order history details, wines you may have reviewed and Your Account information.
I've shopped here before, what do I do?
If you have already shopped online with us, simply sign in using your e-mail address or Customer Number and the password you chose. If you have forgotten your password you can click on 'forgotten your password?' and we will e-mail a new one to you (you can change this at any time in Your Account). Should you no longer have access to the e-mail address that is registered on Your Account or have any problems signing in please call our friendly customer services team 0845 194 7720.
I'm new to Wine Club, what do I do?
Once you have added your items to your baskter, proceed to checkout and simply select "I'm a new customer". Enter your details as instructed on screen. You can then enter different delivery addresses if you wish. You also have the option of creating an account after you have completed your order, which will save your details for use at a later date.
How do I know my order's gone through?
As well as thanking you for your order on screen, you can also view (or print) your order from the same place - look for the "View my order" button. In addition, we e-mail you (to the address specified) with confirmation of your order.
What is Charter Plus membership?
Every Charter Plus Member receives two free bottles with every 12 (or more) bottles that are ordered. These wines (one red and one white) are specially selected each month by our wine buyers and they will be worth at least £15 each time. It's a great way for you to try wines that you otherwise wouldn't have ordered.
Is there a fee for Charter Plus membership?
The annual Membership fee for the Charter Plus service is £40.