All customers will be charged £6.99 for delivery. Offer valid for New Members only. Purchasers must be 18 years or over. In the unlikely event of a wine becoming unavailable, a substitute of similar style and of equal or greater value will be supplied. If you are unhappy with any substitutions you receive we will arrange collection at our cost (see "Non-Delivery & Cancellation" below).
Your order will be with you within a week (delivery to NI and the Scottish Highlands may take a few days longer). Please note, delivery is to UK addresses only, excluding Channel Islands. If you have any queries about delivery please call 0845 217 9133.
Privacy Policy
We collect personal information when you join The Sunday Times Wine Club or when you make a purchase from this website. The information is used to enable us to process and deliver your order. By registering your details on our website, you consent to The Sunday Times Wine Club maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow The Sunday Times Wine Club to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from the Sunday Times Wine Club please click here to go to the Account Details section of Your Account where you can update your email notification preferences. Or you can call our Customer Support Line on: 0845 217 9133. Calls from BT landlines to numbers beginning with an 0845 code operated by Sunday Times Wine Club cost up to 4p per minute. The price of calls may vary with other operators. Please check with your operator for exact charge. Lines open from 8am-11pm weekdays, and 8am-9pm on weekends.
Direct Wines will use information about you to make offers based on your wine preferences. This information may be shared with other companies within the Direct Wines group. We occasionally make names and addresses (but not email addresses) available to companies whose products or services may interest you.
If you do not wish to receive such offers, please click here to contact us with your request or call our Customer Support Line on: 0845 217 9133. Calls from BT landlines to numbers beginning with an 0845 code operated by Sunday Times Wine Club cost up to 4p per minute. The price of calls may vary with other operators. Please check with your operator for exact charge. Lines open from 8am-11pm weekdays, and 8am-9pm on weekends.
The Sunday Times Wine Club uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality.
If you have any questions relating to privacy matters please contact us by email on: webprivacy@sundaytimeswineclub.co.uk
Data Protection
The Sunday Times Wine Club is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information. The Sunday Times Wine Club Data Protection Registration Number is: Z5813400.
Non-Delivery & Cancellation
If you don't like any wine, for whatever reason, or any bottle is broken or spoilt upon delivery we'll replace it. It's as simple as that. You may cancel your order for any reason up to and including 7 days from the date of delivery of your order, provided all the bottles are unopened and intact. We will refund the price of the order within 30 days from the date of cancellation.
Occasionally we do have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost. Claims for non-delivery must be made within three months of your order date.
Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible. If you have any questions regarding orders and general enquiries please let us know by:
- entering your details on the Contact Us page.
- emailing weborders@sundaytimeswineclub.co.uk
- calling our Customer Support Line on 0845 217 9133
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
Disability
Direct Wines Limited is committed to ensuring that its services are available to all, and in particular seeks to comply with the provisions of The Disability Discrimination Act. If you require any assistance please contact us on 0845 217 9133.
Company Details
If you do have any comments on the above, or you simply wish to contact us, please feel free to email, call or write to us at Direct Wines Ltd, New Aquitaine House, Exeter Way, Theale, Reading, Berkshire, RG7 4PL. Telephone: 0845 217 9133 Email: enquiries@sundaytimeswineclub.co.uk
Direct Wines Ltd. trading as The Sunday Times Wine Club, New Aquitaine House, Exeter Way, Theale, Reading RG7 4PL.