Customer service

I can't believe delivery was so quick and efficient. I will definitely be using the Club again. The service was amazing.
Mrs Wilson, Sunderland
The Sunday Times Wine Club offers genuine quality of service throughout. You can speak to a real, helpful person whether you wish to place an order, are looking for help or would just like some advice.
At The Sunday Times Wine Club, customer service is as important to us as the quality of our wines. We pride ourselves on our level of service and we've a host of major awards and titles to prove it!
The Club's aim is to make buying wine as easy and as pleasurable as possible. Our 100% money-back Guarantee provides you with the confidence to discover all the world of wine has to offer.
Whether you prefer internet, phone, email, fax or post - whenever you contact The Club your enquiry will be dealt with by a real, helpful person every time. For personal advice or suggestions, our team of experienced Wine Advisers are on hand to help you with any queries.
Just a few reasons to try The Sunday Times Wine Club ...
- Every time you call us you speak to a real person (no irritating queueing system).
- Our phone and email team are friendly and knowledgeable.
- We respond efficiently and quickly to every call and email.
- 95% of orders arrive within 7 days - with an average time of less than 4 days.
- We have a vast range of wines from all over the world - 'everyday' drinking to fine estates.
- Our wines have won over 3200 awards - including 99 medals at the 2006 International Wine Challenge.
In our most recent Member's survey ...
- 99% of members are 'satisfied' to 'very satisfied' with service provided.
- 99% rated our wines as 'good' to 'excellent'.
- 80% have already recommended the Club to their friends.