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Privacy Policy

sundaytimeswineclub.co.uk is a secure site and we take the privacy rights of users of this site very seriously and this Privacy Policy explains to you how certain information about you may be processed. Read below to find out more.

Privacy policy

We collect personal information when you join The Sunday Times Wine Club or when you make a purchase from this website. The information is used to enable us to process and deliver your order. By registering your details on our website, you consent to The Sunday Times Wine Club maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow The Sunday Times Wine Club to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from the Sunday Times Wine Club please go to the Your Details section of Your Account where you can update your email notification preferences. Or you can call our Customer Support Line on: 0845 217 9133 calls from BT landlines to numbers beginning with a 0845 code operated by The Sunday Times Wine Club cost up to 4p per min. The price of calls may vary with other operators. Please check with your operator for exact charges. Lines open from 8am-11pm weekdays, and 8am-9pm on weekends.

Direct Wines will use information about you to make offers based on your wine preferences. This information may be shared with other companies within the Direct Wines group. We occasionally make names and addresses (but not email addresses) available to companies whose products or services may interest you.

If you do not wish to receive such offers, please contact us with your request or call our Customer Support Line on: 0845 217 9133 calls from BT landlines to numbers beginning with a 0845 code operated by The Sunday Times Wine Club cost up to 4p per min. The price of calls may vary with other operators. Please check with your operator for exact charges. Lines open from 8am-11pm weekdays, and 8am-9pm on weekends.

The Sunday Times Wine Club uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality.

If you have any questions relating to privacy matters please contact us by email on: webprivacy@sundaytimeswineclub.co.uk

Age restrictions

It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.

Non delivery and cancellation

If you don't like any wine, for whatever reason, or any bottle is broken or spoilt upon delivery we'll replace it. It's as simple as that. You may cancel your order for any reason up to and including 7 working days from the date of delivery of your order, provided all the bottles are unopened and intact. We will refund the full price of the order including delivery within 30 days from the date of cancellation.

Occasionally we do have to substitute wines for a later vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive we will arrange collection at our cost.

Claims for non-delivery must be made within three months of your order date.

Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible.

If you have any questions regarding orders and general enquiries please do let us know by:

Company details

Company Secretary
Direct Wines Ltd
New Aquitaine House
Exeter Way
Theale
Reading
Berkshire
RG7 4PL

Telephone: 0845 217 9097

Email: weborders@sundaytimeswineclub.co.uk

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.

Intellectual property rights

All copyright, database rights, trademarks (including the The Sunday Times Wine Club ® trademark) and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of The Sunday Times Wine Club, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of The Sunday Times Wine Club) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with The Sunday Times Wine Club or using this website as a shopping resource.

Disability

Direct Wines Limited is committed to ensuring that its services are available to all, and in particular seeks to comply with the provisions of The Disability Discrimination Act. If you require any assistance please contact the Customer Services Director on 0845 217 9122.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software. The Sunday Times Wine Club will continue to use new security protocols and software as they become available.

If you have any questions about any aspect of site security please contact us at: websecurity@sundaytimeswineclub.co.uk

Data protection

The Sunday Times Wine Club is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information. Sunday Times Wine Club Data Protection Registration Number: Z5813400.

Disclaimer

The Sunday Times Wine Club has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The Sunday Times Wine Club takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

The Sunday Times Wine Club shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. The Sunday Times Wine Club makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

The Sunday Times Wine Club assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and The Sunday Times Wine Club will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

The Sunday Times Wine Club also prohibits all persons from providing hypertext or other links to the www.sundaytimeswineclub.co.uk website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.

We accept the following payments

Accepted payment

The Sunday Times Wine Club supplied by Direct Wines Ltd. Registered in England No 1095091 Registered Office New Aquitaine House Exeter Way Theale Reading Berkshire RG7 4PL.
Open to residents of the UK only (excluding Channel Islands). You must be aged 18 or over to order. © Sunday Times Wine Club 1973-2010 - All rights reserved.

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